Terms and Conditions of Service

Each user is solely responsible for all of their actions related to the use of the service.

Last modified: April 14, 2020

By using this callmyclicnic.com website and its services, a software service offered by Software Global Consultancy PVT LTD (“the Company”), you agree to abide by the following Terms and Conditions. These Terms and Conditions cover all present and future features offered by callmyclicnic.com, individually and collectively referred to as the “Service”.

Users of the Service

This Service is provided exclusively to Bangladeshi nationals who are at least 18 years of age, having Bangladesh Government issued National Identity Card.

This Service is provided exclusively to persons. Accounts registered by “bots” or automated methods are not authorized and will be terminated.

Each user is solely responsible for all of their actions related to the use of the Service.

Uses of the Service

The Company offers this Service as a platform for Bangladeshi physicians (“Physician”) to provide remote consultation and have a private clinic like facilities. The Company aims to provide the necessary facilities for a physician to manage a one-person clinic. Here, a physician can manage their appointments, do video consultations, prepare digital prescriptions, and collect digital payments from patients. The Company also offers the Service to Bangladeshi nationals who wants to take consultation from Physician individually and collectively referred to as “Patient”. The Patient can book appointments with any Physician paying an appropriate consultancy fee as set by respective Physician. Physicians and Patients meet over video or audio calls facilitated by the Service as per the designated appointment schedule. It is optional for Physician to share their video feed with Patients minimizing the chances of harassment and abuse of Physicians’ reputation. Physicians prepare and share prescription and advice for Patients post-appointment. The Service should be used for this abovementioned scenario.

Service fees and other payments

Signup and sign-in and other registration or profile creation related services are free and will be free. There is a consultancy fee of Physicians set forth by respective Physician users. There is a nominal call charge to be added with the consultation fee which is payable during the time of appointment creation. This call charges may be changed in the future whenever the Company seems it necessary. By agreeing to this terms and condition you agree to all these future changes in call charges. This call charge might be subject to Government VAT and Supplementary Duties, if applicable, which will be added with consultancy fee during appointment creation. There will be a processing fee for Physicians applicable for each consultation. This processing fee may be changed in the future whenever the Company seems it necessary. By agreeing to this terms and condition you agree to all these future changes in processing fees. There are no other payments or fees.

Usage Policy and Prohibited Activities

The Service MUST not be used for activities prohibited by Bangladeshi law. To protect its services from being misused, abused, or being used to harm someone, the Company enforces some rules which apply to every user equally, regardless of the type of user account. You expressly agree not to use this Service for:

  • Accessing/sharing/downloading/uploading illegal content, including, but not limited to, child pornography or content perceived to be child pornography;
  • Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  • Sending or transmitting unsolicited advertisements or content (“Spam”) over the Service, via e-mail or any other communication channel;
  • Attempting to access, probe, or connect to computing devices without proper authorization (i.e., any form of “hacking”);
  • Infringing upon or violating our intellectual property rights or the intellectual property rights of others;
  • Promoting illegal activities, or providing means for/helping other people commit unlawful activities by providing instructional information;

Any user account found involved in any of the aforementioned activities will be suspended immediately without notice. Additionally, you may be held responsible for any and all damages incurred by the Company, including any amounts charged by any outside entity due to said violation(s), including without limitation attorney’s fees and costs.

Limited Warranties and Liability

The Company does not make any warranty about the reliability of the Service and does not guarantee the security of user data despite best efforts. The Service is provided “as is” and you agree neither to hold the Company responsible nor to seek indemnification for any damages that may arise as a result of the loss of use, data, or profits connected to the performance of the Service or failure in such performance. All the advices available to Patients are from registered Physicians and it is their best opinion; the Company is not liable for any damage to your health or other resources caused by using the advices of Physicians.

The Company does not control, nor is responsible for, any data, content, images, documents, advice that users input, upload, share or communicate in any way while using the Service. Furthermore, you will not hold the Company liable or seek indemnification if confidential material is unintentionally released as the result of a security failure or vulnerability in the Service.

The Company will attempt to make the Service available at all times; however, service coverage, speeds, and quality may vary. The Company is not responsible for data, messages or notifications lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Service or communications services or networks. The Company may impose usage or service limits, suspend service, or block certain kinds of usage at their sole discretion.

The Service may contain links to other websites of interest. However, The Company is not responsible for the content of any website that it links to, and external sites are governed by their own terms and conditions and privacy policies.

The Company may make improvements and changes to the Service at any time without notice. The Company may, at its sole discretion, terminate service without cause or notice.


You agree that the Company and any parents, subsidiaries, officers, employees, or third-party contractors cannot be held responsible for any third-party claim, demand, or damages, including reasonable attorneys’ fees, arising out of your use of this Service.

Privacy policy

The Service’s Privacy Policy (https://callmyclinic.com/privacy) explains the way the Company handles and protects your data and privacy concerning your use of the Service and your browsing of the callmyclinic.com website. By agreeing to this Terms and Conditions and to be able to use the Service, you agree to our Privacy Policy.

General terms of payment

The Company reserves the right to discontinue service immediately if a fraudulent payment is detected, such as the use of a stolen credit card, and such cases may be further referred to the competent authorities.

Refund policy

The Service’s Refund Policy (https://callmyclinic.com/refund) explains the way the Company handles refund requests concerning your use of the Service.

Modifications to Terms of Service

Within the limits of applicable law, the Company reserves the right to review and change these Terms and Conditions at any time. You are responsible for regularly reviewing these Terms and Conditions. Continued use of the Service after such changes shall constitute your consent to such changes.

The Company reserves the right, at its absolute discretion, to modify the Service, for example, by adding or removing certain functions of the Service.

Applicable Law

These Terms and Conditions shall be governed in all respects by the substantive laws of Bangladesh. Any controversy, claim, or dispute arising out of or relating to the Terms and Conditions shall be subject to the jurisdiction of the competent courts of the business location of the Company.